About the Role
Completes activities related to installations, configuration, operations of systems hardware and software and related to corporate technology equipment. Serves as a direct point of contact to clients and customers in the sale of refurbished technology equipment.
Complete the disposition of all technology equipment to include Laptops, Desktops, Thin Clients, Workstations, Tablets, Apple iPhones, iPads, MiFi devices, Micr Readers, BIC Scanners, Journal Printers, Joggers and any peripheral equipment. Provide troubleshooting and resolution on routine to moderately complex issues using basic diagnostic tools.
Maintain and track repair inventory log for all devices and equipment.
Triage and process all Service Now orders and tickets to ensure business continuity for new equipment and break/fix replacement devices. May participate and provide feedback on Service Now enhancement opportunities to improve the customer experience. Participate in software testing as necessary.
Supports the discovery, transport and evaluation of unused equipment throughout the Bank. Assists with initial assessment of quality and condition of equipment to estimate potential resale value. Perform refurbishment of salvageable items for profitable sale to maximize return or benefit to the Bank. Participates in the retail sale of equipment to employees and external parties.
Complete order processing, shipping and inventory tracking for customer orders.
Serves as a direct point of contact to clients and customers in the sale of refurbished technology equipment.
Maintain a strong aptitude and working knowledge of bank applications, systems development environments. Maintain a detailed understanding of vendor technologies and services used by the Bank.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
EDUCATION AND EXPERIENCE REQUIRED:
Minimum of 3 years higher education and/or work experience.
Ability to learn quickly in a rapid pace environment.
Able to meet with clients of varying levels to gather, document, and analyze system specifications and requirements, work closely with integrators, developers and testers in the fast-paced environment.
Ability to work independently and collaboratively with others in team environment.
Ability to complete tasks with minimal supervision.