Infrastructure Analyst III - MTBJP00000839

345 Main St, Buffalo, NY 14203, USA

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About the Role

Overview: The Executive Support SME are the face of technology when it comes to the Executives and Board of Directors. This role has both tremendous opportunity and visibility as you will be working with many technology and business disciplines. This role will directly impact and improve every day customer experiences across the enterprise by working with multi-disciplinary technical teams to implement policy, procedure, and practice improvements. Primary Responsibilities: • Create trending information of system issues and work with partner teams to clarify variables to support efforts to address identified issues from the analysis. • Respond to and resolve identified technical incidents requiring expert problem-solving based on knowledge of system and adjoining systems. • Use advanced diagnostic tools to troubleshoot issues. • Research options when anomalies occur and choose best course of action. • Provide training to less experienced staff. • Use tools to help automate processes and make systems more efficient, manageable, available, and secure. • Great opportunity and visibility to work across multiple technology and business disciplines. • Ability to foster a tech safe and inviting culture for Executives and Board of Directors. • Effective written and oral communication. • Ability to ‘read the room’, prioritize, and response with urgency • Ability to be confidently work directly with Executives under high stress situations • On call rotation • Experience working with Executive Level Management • Knowledge of WebEx, MS Teams, Microsoft 365, iOS, and Android support. • Supporting Virtual/Onsite events using Cisco Video equipment and third-party conferencing services (Zoom, On24, GoToMeeting, etc.)