About the Role
Contingent Worker will be performing various analyst tasks including: provisioning user access and permissions in applications; supporting cybersecurity reviews by gathering application evidence and creating exceptions if needed; supporting change management process by creating and coordinating requests for change with engineers and change management; assisting in incident management by researching incidents and gathering incident artifacts; analyzing test data.
Responsible for facilitating moderately complex to complex projects from proposal through post implementation.. Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones. Responsible for various system testing activities not covered by other teams such as clients completing User Acceptance Testing (UAT).
Responsible for preparing well documented functional specifications for assigned projects, test plans, test cases and execution of test cases. Responsible for research analysis of moderately complex data ensuring functional design of assigned projects is accurate. Serve as mentor to less experienced staff by assisting in application training, research analysis and project methodology consultation
Serve as functional lead on moderately complex projects for assigned application(s). Schedule and facilitate project team meetings as applicable.
Meet with business client to discuss requested application changes related to an enterprise-wide or business initiative, compliance/regulatory requirement, required system change due to contractual agreement or system maintenance (business as usual [BAU]) ensuring a thorough understanding of specifications for assigned applications. Participate in design discussions and document/deliver functional specifications.
Participate in meetings with lines of business to identify their requirements in how an application looks and feels to the end user and provide feedback to clients regarding business requirements to ensure technology applications support internal/external customer needs and products/services as provided by lines of business. Review business requirements with technology team to ensure understanding of project requirements.
Coordinate and provide estimates for moderately complex to complex projects and complete estimates for assigned component on large projects, inclusive of timelines and project phases.
Serve as subject matter expert to consult and advise on how applications may be impacted by enterprise-wide initiatives, like an acquisition or major change in products/services provided to customers.
Work with vendor to gain thorough understanding of project functionality and provide insight on implementation.
May act as Test Coordinator for large project initiatives involving multiple applications
Participate in and document data mapping for integration of systems, conversion, and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives.
Work with other testing teams, when applicable, to prepare test plans and scripts based on functional specifications, and manage and/or execute test cases verifying changes and enhancements work and perform as required. Serve as functional lead with other project team members on other systems that impact the project
Monitor functional specifications and change requests to ensure project stays within scope and meets regulatory requirements, while ensuring adherence to business requirements and Corporate Technology standards. Ensure the Bank process and documentation is followed to ensure adherence to Corporate Technology standards and regulatory requirements.
Ensure efficient and timely resolution of issues arising from testing or implementation to ensure expected performance. Ensure issues, incidences and questions are documented, reported and resolved as required.
Coordinate and manage post-implementation by getting feedback, resolving any issues and completing a debrief including actual to plan for timeframe and financials.
Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
Combined minimum of 5 years; higher education and/or operational/business analytics experience
Strong verbal and written communication skills
Strong organizational skills
Strong time management skills
Strong lateral thinking skills
Strong problem-solving skills
Proficiency with personal computers as well as pertinent software packages
Excellent problem solving skills to assist in issue resolution