Telecommunications Technician / Coordinator
Location: Buffalo, NY
Duration: 6+ months
Pay Rate: TBD
This resource will be working on-site immediately and will be traveling between the client locations in the Buffalo, NY area. Must have reliable transportation. Mileage from site to site would be reimbursable.
Support Telecom specialists by completing break/fix tickets and work orders from Service Now and all other tasks as assigned.
Analyze existing telecommunications systems to determine the system’s capabilities and deficiencies.
Provide written recommendations and design enhancements to the telecommunications system; prepare detailed specifications for implementation.
Participate in the installation of accepted proposals and integrate the new services into existing systems.
Perform Switch and router configuration builds.
Monitor the performance and capacity of telecommunications systems and vendors services to ensure effective uninterrupted service.
Keep informed of the latest telecommunications software, hardware, and systems.
Coordinate activities across discrete business and functional areas and communicate effectively across the organization.
Possess a strong attention to detail, excellent relationship management skills, and the ability to effectively facilitate work sessions. .
Experience installing switches and routers
Strong organizational abilities
Strong analytical and organizational skills.
Experience with Carrier Management
Experience with Vendor Management
Ability to work after hours for conversions or cutovers
Substantial PC experience, including MS Office (Excel, Word, Visio)
Addresses Problem tickets in a timely manner
Proud to be an EEO employer.