Customer Service Associate

Location: Amherst, NY

Duration: Direct Hire

Pay Rate: 4 week training period at $16/hour, $17/hour after training


Hours are Monday – Friday, 10:45am – 7:00pm

Customer Service Associate is a vital part of our mission to deliver timely, accurate and professional service to all external or internal customers.  This position requires an individual to be action-oriented, adaptable and thorough when assisting customers in expediting orders and correcting post-sales problems.  Associates communicate with customer’s primarily through phone, email, Live Chat and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

Knowledge and Skills Required

Customer Focus:

  • Strong desire to help and take ownership of customer issues, escalating when necessary, to provide appropriate solutions.
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base (Dentist, Dental technicians and Dealers)
  • Demonstrates conflict resolution, negotiation, and de-escalation skills


Communication Skills:

  • Excellent written and verbal skills and display high emotional intelligence.
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Provide on the phone education to clients in the use of product related systems as related to the IFU’s
  • Maintain a calm and positive attitude when dealing with difficult customers or complaints


Problem Solving Skills:

  • Effective problem solving and organizational skills including decision making, time management, and resolving customer inquiries in a timely and friendly manner.
  • Follow CRM CCH procedures pertaining to customer feedbacks and complaints
  • Provide customer assistance in tracking packages, locating or replacing orders, and issuing RMA’s for returns


Computer Knowledge/Skills:

  • Familiarity with Windows, Microsoft Outlook, and Internet Explorer
  • Excellent typing skills above 45 words per minute
  • Maintain working knowledge of all relevant ERP and CRM procedures

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Customer Service Associate
(Globalquest Staffing)

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