Customer Service Associate

Location: Amherst, NY

Duration: Direct Hire

Pay Rate: 4 week training period at $16/hour, $17/hour after training

Description:

Hours are Monday – Friday, 10:45am – 7:00pm

Customer Service Associate is a vital part of our mission to deliver timely, accurate and professional service to all external or internal customers.  This position requires an individual to be action-oriented, adaptable and thorough when assisting customers in expediting orders and correcting post-sales problems.  Associates communicate with customer’s primarily through phone, email, Live Chat and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

Knowledge and Skills Required

Customer Focus:

  • Strong desire to help and take ownership of customer issues, escalating when necessary, to provide appropriate solutions.
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base (Dentist, Dental technicians and Dealers)
  • Demonstrates conflict resolution, negotiation, and de-escalation skills

 

Communication Skills:

  • Excellent written and verbal skills and display high emotional intelligence.
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Provide on the phone education to clients in the use of product related systems as related to the IFU’s
  • Maintain a calm and positive attitude when dealing with difficult customers or complaints

 

Problem Solving Skills:

  • Effective problem solving and organizational skills including decision making, time management, and resolving customer inquiries in a timely and friendly manner.
  • Follow CRM CCH procedures pertaining to customer feedbacks and complaints
  • Provide customer assistance in tracking packages, locating or replacing orders, and issuing RMA’s for returns

 

Computer Knowledge/Skills:

  • Familiarity with Windows, Microsoft Outlook, and Internet Explorer
  • Excellent typing skills above 45 words per minute
  • Maintain working knowledge of all relevant ERP and CRM procedures

Submit Your Resume

Please use the form below to send your resume and contact information to us.

You are applying for:
Customer Service Associate
(Globalquest Staffing)

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